Do Not Sell or Share My Personal Information

Our Commitment

PersistQ respects your privacy rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). We want to be clear: We do not sell your personal information for monetary consideration, and we do not share your personal information for cross-context behavioral advertising.

What Does "Sell" and "Share" Mean?

Under California law:

• "Sell" means disclosing personal information to a third party for monetary or other valuable consideration.
• "Share" means disclosing personal information to a third party for cross-context behavioral advertising (targeted ads based on your activity across different websites).

How We Use Your Information

We collect and use personal information solely to provide our Service:

• Service Delivery: Store and retrieve your memories, manage your account, process payments
• Service Improvement: Analyze aggregated usage data to improve performance and features
• Security: Detect fraud, abuse, and security incidents
• Legal Compliance: Comply with legal obligations and respond to lawful requests

We do not disclose your personal information to third parties for their own marketing purposes or for cross-context behavioral advertising.

Third-Party Service Providers

We use third-party service providers to operate our Service, including:

• Clerk: Authentication and user management
• Neon: PostgreSQL database hosting
• Upstash: Redis caching
• Vercel/Render: Application hosting
• Highlight.io: Monitoring and error tracking
• Stripe: Payment processing (if applicable)

These service providers are contractually obligated to use your information only to provide services to us and are prohibited from selling or sharing your information. Their access is limited to performing their specific functions.

Your California Privacy Rights

If you are a California resident, you have the following rights under CCPA/CPRA:

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected, the sources, purposes, and third parties with whom we share it
• Right to Delete: Request deletion of your personal information (subject to legal exceptions)
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt-Out: Opt out of the sale or sharing of your personal information (though we do not engage in these activities)
• Right to Limit: Limit the use and disclosure of sensitive personal information
• Right to Non-Discrimination: You will not receive discriminatory treatment for exercising your privacy rights

How to Exercise Your Rights

To exercise any of your California privacy rights, you may:

• Email us at privacy@persistq.com with subject line "California Privacy Rights Request"
• Include your account email and specify which right(s) you wish to exercise

We will verify your identity before processing your request and respond within 45 days. We may extend this period by an additional 45 days if necessary, in which case we will inform you of the extension and the reason.

Verification Process

To protect your privacy and security, we will verify your identity before fulfilling requests to know, delete, or correct personal information. We may request:

• Your account email address
• Verification of account ownership (e.g., login confirmation)
• Additional information to match our records

Authorized Agents

You may designate an authorized agent to make requests on your behalf. The authorized agent must provide:

• Proof of authorization (signed permission from you)
• Verification of your identity
• Verification of the agent's identity

We may deny requests from agents who cannot provide sufficient proof of authorization.

Sensitive Personal Information

We do not collect or use sensitive personal information (as defined by CPRA) except as necessary to provide the Service. If you have concerns about sensitive information, contact us at privacy@persistq.com.

Contact Information

For questions about your California privacy rights or this notice:

Email: privacy@persistq.com
Subject Line: "California Privacy Rights Request"

Updates to This Notice

We may update this notice periodically. Material changes will be communicated via email or dashboard notification. The "Effective Date" at the top indicates when the notice was last updated.